Help and Support
Help and Support – Indian Institute of Brand Management - IIBM
At the Indian Institute of Brand Management (IIBM), we are dedicated to providing the best learning experience for our students, partners, and visitors. If you have any questions or need assistance, our Help and Support page is here to guide you through any issues you may encounter.
1. General Inquiries
For any general information or inquiries about IIBM, our programs, or admission procedures, feel free to contact us via email or explore the FAQs section on our website.
• Email: info@iibmglobal.com
• Phone: +91 085957 88801
2. Program Information and Admission Assistance
If you’re interested in learning more about our programs, such as the Strategic Product Management, Brand Management, or Marketing Management courses, and need assistance with the application process, our team is here to help.
• How to Apply: Visit the Admissions Page for detailed instructions on how to apply for any of our courses.
• Admission Support: Email us at info@iibmglobal.com for guidance on program details, entry requirements, or application status inquiries.
3. Technical Support
If you experience any technical difficulties while using our website, accessing course materials, or during live sessions, please get in touch with our technical support team.
• Email: info@iibmglobal.com (mention "Technical Support" in the subject line)
• Live Chat: Use the live chat feature available on our website for immediate assistance.
4. Payment and Billing
For questions related to payments, invoices, and billing for our programs, please reach out to our billing department. We can provide assistance on:
• Payment methods accepted (credit/debit card, bank transfers, etc.)
• Payment plans and financial assistance
• Resolving payment issues or discrepancies
• Email: info@iibmglobal.com (mention "Payment Support" in the subject line)
5. Course Material and Access
Students enrolled in our programs can access course materials and resources through our online learning platform. If you are facing issues with accessing materials or have trouble navigating the platform, contact our support team:
• Course Material Access Issues: Email info@iibmglobal.com for help.
• Learning Platform: For step-by-step guidance on how to use the learning platform, visit our User Guide Page.
6. Feedback and Complaints
At IIBM, we value your feedback as it helps us continuously improve the quality of our programs and services. If you have any complaints or suggestions, we encourage you to reach out to us.
• Feedback/Complaints: Email us at info@iibmglobal.com with the subject line "Feedback" or "Complaint" as applicable.
We take every complaint seriously and aim to resolve issues promptly.
7. Frequently Asked Questions (FAQs)
Before reaching out to us, we recommend checking our FAQ section for quick answers to commonly asked questions related to admissions, courses, certifications, and more.
8. Contact Us
For all other queries not listed above, please feel free to reach out. Our team is always ready to assist you.
• Email: info@iibmglobal.com
• Phone: [Insert Contact Number]
• Address: Delhi, India
• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
9. Legal and Jurisdiction
We are committed to providing timely and effective support to ensure a smooth and positive experience for all IIBM students and website visitors. If you need further assistance, don’t hesitate to get in touch with us at info@iibmglobal.com.
Thank you for choosing IIBM for your educational journey!